Issue with Vimeo on Demand analytics (subscriptions) and billing.

Resolved

None impact

Started

Lasted 1874h 46m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes. Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.

  3. Investigating

    We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

  4. Investigating

    We are currently investigating the issue.