Failing to load player.js

Resolved

Major impact

Started

Lasted 7h 28m

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Updates

  1. Resolved

    Monitors are clear and we’re resolving this incident.

  2. Identified

    We've confirmed that player.js is now successfully loading. We'll continue monitoring.

  3. Identified

    We've taken action to circumvent the problem and we are seeing signs of recovery.

  4. Investigating

    We’re investigating issues where loading player.js fails. This may affect playback in scenarios where customers are directly loading our Player library. Playback on the web and in embeds are unaffected.

  5. Investigating

    We are currently investigating this issue.