Creating and editing videos failing to find previous uploads

Resolved

Minor impact

Started

Lasted 42h 51m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved, and prior uploads are now visible when creating and editing videos. Our sincere apologies for the delay.

  2. Investigating

    Thanks for your patience while we continue to investigate this issue. To clarify, both web and mobile are affected by this issue, contrary to the initial report. Notably, this only affects media assets when creating and editing videos. General site uploads are not impacted.

  3. Investigating

    We are currently investigating an issue where video and image uploads are failing to load when creating and editing videos on the web. Mobile is unaffected.