Delays processing new video uploads
Resolved
Major impact
Updates
Resolved
Video processing is back to normal and new uploads are completing as usual. Videos uploaded earlier today that were delayed are finishing processing on their own, no action is needed.
Monitoring
Video processing has caught up and processing times are back to normal. Videos that were delayed have finished processing or will finish shortly. We're monitoring to make sure everything stays stable.
Identified
We've identified the cause of the delayed video processing. Uploads are completing but taking longer than usual to finish processing, and some videos may show "Upload pending" or "Preparing optimization" for an extended time. A fix is in place and the backlog is clearing.
Investigating
We are investigating reports that newly uploaded videos are taking longer than usual to finish processing. Some videos may show "Upload pending" or "Preparing optimization" for an extended time, and may not appear as finished. Playback of existing videos and the rest of the site are working normally. We will share an update as soon as we have more information.