Resolved incident

Vimeo site is down

Vimeo · Critical · Started

Duration
4h 6m
Severity
Critical
Status
Postmortem

Summary

Critical · Postmortem

On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application. Once we scaled up the affected database, logged-in access was restored.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Vimeo

    We are currently investigating this issue.

  2. Investigating

    Vimeo

    Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.

  3. Identified

    Vimeo

    The issue has been identified and a fix is being implemented.

  4. Monitoring

    Vimeo

    A fix has been implemented and we are monitoring the results.

  5. Resolved

    Vimeo

    This incident has been resolved.

  6. Postmortem

    Vimeo

    On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application. Once we scaled up the affected database, logged-in access was restored.