Vimeo site is down

Postmortem

Critical impact

Started

Lasted 4h 6m

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Updates

  1. Postmortem

    On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application. Once we scaled up the affected database, logged-in access was restored.

  2. Resolved

    This incident has been resolved.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.

  6. Investigating

    We are currently investigating this issue.