Resolved incident

Homepage is not loading

Vimeo · Critical · Started

Duration
7m
Severity
Critical
Status
Postmortem

Summary

Critical · Postmortem

# **What happened** On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content. # **What caused it** During a site update, some required files weren’t uploaded correctly. # **How we responded** We received internal notification of the issue almost as it occurred and began investigating immediately. We quickly confirmed the outage and reverted to a prior stable version of Vimeo. This restored all affected pages within one hour. We then investigated the root cause and implemented a permanent fix by roughly 1:30 PM. # **What we’re doing to prevent a recurrence** We changed the order in which Vimeo source code is uploaded and checked so that lagging updates won’t cause similar outages in the future.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Vimeo

    We are currently investigating this issue.

  2. Investigating

    Vimeo

    Current Status: detected Current Action: Vimeo.com homepage and login are having issues loading

  3. Identified

    Vimeo

    The issue has been identified and a fix is being implemented.

  4. Resolved

    Vimeo

    Current Status: mitigated Current Action: The issue with the homepage and login not loading has been resolved.

  5. Postmortem

    Vimeo

    # **What happened** On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content. # **What caused it** During a site update, some required files weren’t uploaded correctly. # **How we responded** We received internal notification of the issue almost as it occurred and began investigating immediately. We quickly confirmed the outage and reverted to a prior stable version of Vimeo. This restored all affected pages within one hour. We then investigated the root cause and implemented a permanent fix by roughly 1:30 PM. # **What we’re doing to prevent a recurrence** We changed the order in which Vimeo source code is uploaded and checked so that lagging updates won’t cause similar outages in the future.