Resolved incident

Service Issue (Billing) in Platform

Vonage API · None · Started

Duration
< 1m
Severity
None
Status
Resolved

Summary

None · Resolved

We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Vonage API

    We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com