Resolved incident
Video: Issues impacting Media Connection
Vonage API · None · Started
- Duration
- < 1m
- Severity
- None
- Status
- Resolved
Summary
None · Resolved
Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at support@api.vonage.com
Event timeline
How this incident unfolded, from the official status page.
Resolved
Vonage API
Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at support@api.vonage.com