Resolved incident
Voice API Latency Issue - USE1
Vonage API · Minor · Started
- Duration
- 31h 8m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Vonage services have been fully restored following the service interruption impacting your calls, which began at 2026-09-21 01:27 UTC. Full resolution has been confirmed effective 2026-09-22 18:44 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Vonage API
Following a service interruption reported by Engineers, we continue to monitor the impact to some Vonage services, which may have impacted your calls within the US. We are still seeing intermittent timeouts with minimal impacts. This is a continuation of: https://vonageapi.statuspage.io/incidents/tx8xrzgpx5nr We are closely engaged with our Engineers as they work to resolve the issue. We’ll continue to provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Investigating
Vonage API
We continue to work to resolve the issue that may be impacting your calls. We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Investigating
Vonage API
We continue to work to resolve the issue that may be impacting your calls. We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Investigating
Vonage API
We continue to work to resolve the issue that may be impacting your calls. We'll continue to provide further update once we have more information or when full service is restored.. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Identified
Vonage API
We have identified the issue that may be impacting your calls and have applied initial mitigations. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Identified
Vonage API
We have identified the issue that may be impacting your calls and our engineers are actively working on a fix. We continue to monitor the service while remediation is in progress. Intermittent timeouts may still be experienced in the US East region. We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Identified
Vonage API
We have identified the issue that may be impacting your calls and our engineers deployed a workaround in one region that mitigated the issue. We will continue to provide further updates once the final fix has been deployed or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Monitoring
Vonage API
A fix has been implemented to one of the regions and we are monitoring the results. We will continue to provide updates within 24 hours or when full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Resolved
Vonage API
Vonage services have been fully restored following the service interruption impacting your calls, which began at 2026-09-21 01:27 UTC. Full resolution has been confirmed effective 2026-09-22 18:44 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.