Resolved incident

Voice API Latency Issue - US-East

Vonage API · Minor · Started

Duration
9h 17m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Vonage services have been fully restored following today's service interruption to your Voice API requests in the US-East-1 region, which began at 2026-09-21 01:28 UTC. Full resolution has been confirmed effective 2026-09-21 04:13 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Vonage API

    We are aware of issues that may be impacting your Voice API service, where there is latency on requests to Voice API in the US-East-1 region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/

  2. Monitoring

    Vonage API

    Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to Voice API in the US-East region. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/

  3. Monitoring

    Vonage API

    Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to the Voice API in the US-East region. We are continuing to monitor service stability and will provide a further update once we have more information or when full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com or vonage.com/support.

  4. Resolved

    Vonage API

    Vonage services have been fully restored following today's service interruption to your Voice API requests in the US-East-1 region, which began at 2026-09-21 01:28 UTC. Full resolution has been confirmed effective 2026-09-21 04:13 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/