France Silent Authentication - Service degradation affecting the Bouygues Telecom network

Resolved

Minor impact

Started

Lasted 52h 41m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Investigating

    Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly. If you have any questions or concerns, please contact api.support.vonage.com

  4. Investigating

    We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com