Resolved incident
Voice API - WebRTC Service Degradation | APAC Region
Vonage API · Minor · Started
- Duration
- 4h 40m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Vonage API
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
Monitoring
Vonage API
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Resolved
Vonage API
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.