Resolved incident
Voice API degradation in EU region
Vonage API · Minor · Started
- Duration
- 1h 2m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Vonage services have been fully restored following today's service interruption, where you may have experienced call failures in the EU region, which began at 2026-09-28 06:05:00 UTC. Full resolution has been confirmed effective 2026-09-28 06:54:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Event timeline
How this incident unfolded, from the official status page.
Investigating
Vonage API
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Resolved
Vonage API
Vonage services have been fully restored following today's service interruption, where you may have experienced call failures in the EU region, which began at 2026-09-28 06:05:00 UTC. Full resolution has been confirmed effective 2026-09-28 06:54:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/