Service issue in Voice platform

Resolved

Minor impact

Started

Lasted 3h 31m

View official incident ↗

Updates

  1. Resolved

    Vonage services have been fully restored following today's service interruption to PSTN/SIP connectivity in the APAC region, which began at 2026-11-10 09:47 UTC. Full resolution has been confirmed effective at 2026-11-10 10:11 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  2. Monitoring

    Vonage services continue to show signs of recovery following today's interruption to PSTN/SIP connectivity in the APAC region. We are continuing to monitor closely to confirm full stability. We will continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions in the meantime, please contact our support team at https://api.support.vonage.com.

  3. Investigating

    We are aware of issues that may be impacting PSTN/SIP connectivity in the APAC region. We are actively investigating and working to resolve this as quickly as possible. We will provide a further update within 2 hours. Thank you for your patience and understanding. If you have any questions in the meantime, please contact our support team at https://api.support.vonage.com.