Resolved incident

Increased authentication errors

Voyage AI · Major · Started

Duration
45m
Severity
Major
Status
Postmortem

Summary

Major · Postmortem

We observed a spike in mistaken 401 errors starting at 4:50 PM PDT, peaking at 90% from 5:13–5:17 PM PDT. A brief 1.5% 500 error rate occurred at 5:50 PM PDT. The issue was due to the work identity binding missing from a manual operation. The issue has been resolved and system is stable now.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Postmortem

    Voyage AI

    We observed a spike in mistaken 401 errors starting at 4:50 PM PDT, peaking at 90% from 5:13–5:17 PM PDT. A brief 1.5% 500 error rate occurred at 5:50 PM PDT. The issue was due to the work identity binding missing from a manual operation. The issue has been resolved and system is stable now.

  2. Resolved

    Voyage AI

    A fix has been implemented and the issue has been resolved.

  3. Investigating

    Voyage AI

    We are currently investigating this issue.