[RESOLVED] Reports of latency loading some hosted sites and issues provisioning SSL certificates

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   Webflow

   We’re investigating reports that some hosted sites are loading more slowly than expected, and that SSL certificates are taking longer than expected to provision for some customers. We’re currently investigating an issue with an upstream provider that may be contributing to this behavior and are working to restore expected performance. We appreciate your patience and will share another update as soon as more information is available.

2. Identified

   4 months ago

   Webflow

   The issue is related to an upstream provider. A small number of customers may continue to experience slower loading times on hosted sites or slower SSL certificate provisioning. Our team is actively monitoring the situation and working with our upstream provider. We appreciate your patience and will share another update as soon as more information is available.

3. Monitoring

   4 months ago

   Webflow

   Our upstream provider has implemented a fix, and we’re seeing hosted site loading times and SSL certificate provisioning return to expected performance levels. We’re continuing to monitor the situation closely and will share another update if needed.

4. Resolved

   4 months ago

   Webflow

   Between approximately 00:00 UTC and 04:05 UTC, some hosted sites experienced slower loading times and SSL certificates took longer than expected to provision due to an issue with an upstream provider. We're no longer seeing customer impact related to this issue. Following confirmation from our upstream provider and verification by our team, this incident is now resolved. Thank you for your patience while our upstream provider worked to resolve this issue.