CDN assets not loading as expected in the Designer and hosted sites for customers in Singapore

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 1 year ago

   Webflow

   Webflow is investigating reports of website assets served through our CDN not loading as expected in the Designer or on hosted sites in Singapore. We are working with providers to investigate their DNS configuration for customers in Singapore. This is not an issue with the Webflow Designer or Dashboard.

2. Identified

   about 1 year ago

   Webflow

   We have identified the root cause of the issue and are currently working with the required third-party stakeholders to resolve the issue as soon as possible. We have communicated the urgency of this issue with these parties and will share an update as soon as additional information is available.

3. Monitoring

   about 1 year ago

   Webflow

   The root cause of the issue has been addressed by the required third-party. As a result, new requests to our assets CDN (cdn.prod.website-files.com) made by visitors in Singapore should now be served successfully but we are continuing to actively monitor the situation. We appreciate your patience and understanding as this work continues, and we will share another update as soon as new information is available.

4. Resolved

   about 1 year ago

   Webflow

   The issue impacting the delivery of website assets via our CDN (cdn.prod.website-files.com) for users in Singapore has been resolved. We’ve verified the fix implemented by the third-party provider, and asset requests are now functioning as expected. If visitors are still unable to access Webflow-hosted sites, we recommend the following: - Restart your device. - Clear your browser and DNS caches. - If the issue persists, contact your local ISP and ask them to check their DNS configuration for cdn.prod.website-files.com. We appreciate your patience throughout this incident.