Reports of form notification emails not being delivered to customers in the US
Resolved
Major impact
Updates
Resolved
Form notification emails for customers in the US were delayed between approximately 14:01 and 17:15 UTC due to an issue with an upstream provider. Form submissions were not affected and could still be reviewed in the Forms tab in Site settings. We're no longer seeing customer impact related to this issue.
Monitoring
We're no longer seeing active customer impact related to form notification emails not being delivered to customers in the US. Our team is continuing to monitor the situation closely and will share another update shortly.
Identified
We've identified that form notification emails not being delivered to customers in the US are the result of issues with an upstream provider. Form submissions can still be reviewed in the Forms tab in Site settings. We're working in collaboration with the provider on a resolution and will share an update as soon as we have more information.