[RESOLVED] Reports of intermittent issues creating new sites and loading the Webflow Canvas

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   2 months ago

   Webflow

   We’re investigating reports that some customers may intermittently experience issues creating new sites or loading the Webflow Canvas. Our team is actively investigating and will share another update as soon as we have more information.

2. Investigating

   2 months ago

   Webflow

   We’re continuing to investigate an issue that may intermittently prevent some customers from creating or duplicating sites, creating or viewing page branches, previewing site backups, or loading the Webflow Canvas. Our team is working to resolve these issues and will share additional information as it becomes available.

3. Identified

   2 months ago

   Webflow

   Our team has identified the cause and is working on a resolution. In the meantime, customers may intermittently encounter errors when creating or duplicating sites, creating or viewing page branches, previewing site backups, or loading the Webflow Canvas. We’ll provide further updates as work continues.

4. Monitoring

   2 months ago

   Webflow

   We're no longer seeing customer impact related to this issue. Our team is continuing to monitor the situation closely and will provide another update as soon as possible.

5. Resolved

   2 months ago

   Webflow

   Some customers intermittently experienced issues creating or duplicating sites, creating or viewing page branches, previewing site backups, or loading the Webflow Canvas between 13:40 and 20:45 UTC today. We’re no longer seeing customer impact related to this issue, and this incident is now resolved. We appreciate your patience while we worked to resolve this issue.