Resolved incident
[RESOLVED] Reports of issues accessing the Dashboard and webflow.com
Webflow · Critical · Started
- Duration
- 2h 19m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
Access to the Dashboard and Webflow.com has been fully restored, and this incident is now resolved. The disruption occurred between approximately 16:04 UTC and 17:32 UTC. If you continue to encounter issues, please clear your browser cache (Ctrl/Cmd + Shift + R) and try again. The issue was caused by a third-party tracker on webflow.com. We have implemented a change to prevent this from happening again. Customers who were already logged into the Webflow Designer or Dashboard may not have been affected, and no Webflow hosted sites were impacted. We sincerely appreciate your patience while our team worked to restore full access.
Event timeline
How this incident unfolded, from the official status page.
Identified
Webflow
We have identified an issue that is preventing some customers from logging into the Dashboard. Our engineering team is actively working on a fix to restore full access. We will provide an update within the next hour, or sooner if new information becomes available.
Identified
Webflow
Customers are unable to log in to the Dashboard and access Webflow.com. Our engineering team is urgently working to restore full access. We’ll provide further updates as progress is made, with the next update no later than one hour from now. We appreciate your patience as we work to resolve this issue as quickly as possible.
Monitoring
Webflow
Access to the Dashboard and Webflow.com has been restored, and customers should now be able to log in normally. Please clear your browser cache (Ctrl/Cmd + Shift + R) and try again if you continue to experience issues. We have identified the issue with a third-party tracker on webflow.com and have made a change to prevent this from happening again. Customers who were already logged into the Webflow Designer or Dashboard were not affected, and no Webflow hosted sites were impacted. We are continuing to closely monitor system performance to ensure everything remains stable. We’ll provide another update within the next hour, or sooner if new information becomes available. Thank you for your patience while we worked to resolve this disruption.
Resolved
Webflow
Access to the Dashboard and Webflow.com has been fully restored, and this incident is now resolved. The disruption occurred between approximately 16:04 UTC and 17:32 UTC. If you continue to encounter issues, please clear your browser cache (Ctrl/Cmd + Shift + R) and try again. The issue was caused by a third-party tracker on webflow.com. We have implemented a change to prevent this from happening again. Customers who were already logged into the Webflow Designer or Dashboard may not have been affected, and no Webflow hosted sites were impacted. We sincerely appreciate your patience while our team worked to restore full access.