Resolved incident

RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

Wix · Minor · Started

Duration
3h 22m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Wix

    We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

  2. Identified

    Wix

    We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

  3. Monitoring

    Wix

    We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

  4. Resolved

    Wix

    This incident has been resolved.