Resolved incident

RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Wix · Major · Started

Duration
4h 48m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Wix

    We are currently investigating this issue.

  2. Investigating

    Wix

    We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

  3. Identified

    Wix

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.

  4. Identified

    Wix

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  5. Identified

    Wix

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  6. Resolved

    Wix

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.