Elevated Platform Errors

Postmortem

Major impact

Started

Lasted 2h 18m

View official incident ↗

Updates

  1. Postmortem

    We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

  2. Resolved

    This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.

  3. Monitoring

    We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

  4. Identified

    We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

  5. Investigating

    We continue to investigate elevated error rates across our platform.

  6. Investigating

    We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.

  7. Investigating

    We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.