Radar SMS challenge failures for phone numbers in mainland China (+86)

Resolved

Major impact

Started

Lasted 4h 34m

View official incident ↗

Updates

  1. Resolved

    We've resolved the issue with Radar SMS challenge verifications to China.

  2. Monitoring

    We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.

  3. Investigating

    We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.