Platform Outage

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 3 years ago

   WorkRamp

   There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

2. Monitoring

   almost 3 years ago

   WorkRamp

   Our team has restored platform functions and are monitoring the backend impact.

3. Identified

   almost 3 years ago

   WorkRamp

   While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

4. Identified

   almost 3 years ago

   WorkRamp

   We are continuing to work on a fix for this issue.

5. Monitoring

   almost 3 years ago

   WorkRamp

   A fix has been implemented and we are monitoring the results.

6. Resolved

   almost 3 years ago

   WorkRamp

   A solution has been put in place and the platform is functioning stably.