Updates
Resolved
A solution has been put in place and the platform is functioning stably.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are continuing to work on a fix for this issue.
Identified
While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.
Monitoring
Our team has restored platform functions and are monitoring the backend impact.
Investigating
There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.