Experiencing file retrieval issues with Amazon S3

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 8 years ago

   WorkRamp

   For existing files, we are experiencing intermittent file retrieval issues with Amazon S3. Our team is currently investigating and trying to resolve.

2. Identified

   over 8 years ago

   WorkRamp

   We have identified the file issue with the help of the AWS team. Currently, the issue is affecting files related to: -Logos/custom backgrounds -Images that were directly uploaded to WorkRamp -Files that need to directly downloaded (files will still preview) We are currently working on a fix and will update soon.

3. Identified

   over 8 years ago

   WorkRamp

   We have deployed a script to fix the files that are not downloadable at the moment. We expect a turnaround of these files to be 2-3 hours. If you have a specific enterprise that you need this expedited for, please email support@workramp.com

4. Identified

   over 8 years ago

   WorkRamp

   The script is currently still running and some files are being restored, with others in the queue. We will continue to provide updates. We will also provide a more detailed post mortem after the issue is resolved.

5. Identified

   over 8 years ago

   WorkRamp

   We are through restoring most files except for files listed within guides. We are making progress on the last set of files there and will provide an update once closer to complete.

6. Resolved

   over 8 years ago

   WorkRamp

   The majority of files have been retrieved. If you still see any issues, please contact support@workramp.com or chat to our team through the chat window. A post mortem will be available once ready. Thanks for your patience.