Zapier Copilot Not responding when using Canvas

Resolved

Started

Lasted 5h 54m

View official incident ↗

Updates

  1. Resolved

    This incident affecting Canvas Copilot has been resolved. Between approximately 4:00 PM UTC on January 5, 2026 and 11:00 AM UTC on January 7, 2026, some users experienced intermittent errors when using Copilot in Canvas. The service has since returned to normal operation, and there is no longer any customer impact. If you have questions or need assistance, please contact our support team: https://zapier.com/app/get-help

  2. Monitoring

    We have identified and rolled back the cause of the intermittent errors in Canvas copilot conversations. We are monitoring to ensure service stability.

  3. Investigating

    Copilot isn’t working in Canvas. Attempts to use Copilot result in an error message, and the service does not respond. The team is currently investigating this. We will keep you posted on the progress