Connection errors affecting Salesforce Pardot Zaps

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 days ago

   Zapier

   Some customers using the Salesforce Pardot integration are experiencing connection errors that prevent their Zaps from running. Other Pardot connections continue to run normally. We are investigating the ongoing errors and checking recovery of affected connections and delayed Zap runs. If you need any assistance in the meantime, please contact our support team here "here": https://zapier.com/app/get-help.

2. Investigating

   7 days ago

   Zapier

   We have confirmed that this is an upstream issue with the Pardot service and are monitoring its status. There is no confirmed recovery time yet. We are assessing whether any trigger activity was missed during the disruption and whether additional recovery steps will be needed. Once connections recover, we will verify that affected Zaps resume and check whether delayed or held runs need additional attention. We will let you know if any action is required from your team. If you need assistance in the meantime, please contact our support team "contact our support team": https://zapier.com/app/get-help.

3. Investigating

   7 days ago

   Zapier

   Reconnecting your Salesforce Pardot account in Zapier may resolve the connection errors. We have observed recovery for a small number of customers who appear to have reconnected their accounts, but have not yet confirmed that this works for everyone affected. If you are still experiencing errors, try reconnecting your Pardot account. If errors persist or you need help, please contact our support team "contact our support team": https://zapier.com/app/get-help. We are continuing to work with Salesforce on the underlying issue.

4. Investigating

   7 days ago

   Zapier

   We're continuing to investigate the Salesforce Pardot connection errors and are working with Salesforce to identify the underlying cause. Reconnecting your Pardot account in Zapier may resolve the errors. We've seen recovery for a small number of customers who reconnected, but we haven't confirmed that this works for everyone affected. If you're still seeing errors after reconnecting, or you need help, please contact our support team. "contact our support team.": https://zapier.com/app/get-help Thank you for your patience, and we'll share another update as soon as we have more information.

5. Investigating

   6 days ago

   Zapier

   Some Salesforce Pardot Zaps continue to experience connection errors, preventing them from running or delaying workflows. We are continuing to work with our partner, Salesforce, to obtain full confirmation of the underlying issue and the steps needed for recovery. If you are affected, try reconnecting your Salesforce Pardot account in Zapier. Reconnecting has helped some customers restore their connections and may resolve the errors, but we have not confirmed that it works for everyone affected. If errors persist after reconnecting, or you need help, please contact our support team "contact our support team": https://zapier.com/app/get-help. We do not yet have a confirmed recovery time.

6. Investigating

   4 days ago

   Zapier

   We're continuing to investigate the Salesforce Pardot connection errors and are working with Salesforce to identify the underlying cause. If you have a Zap that uses the Pardot integration and Zap runs are failing due to a Pardot action or integration, try reconnecting your Salesforce Pardot account in Zapier. Reconnecting has helped some customers restore their connections and may resolve the errors, but we have not confirmed that it works for everyone affected. If errors persist after reconnecting, or you need help, please contact our support team "contact our support team": https://zapier.com/app/get-help.

7. Resolved

   4 days ago

   Zapier

   This issue originated in an upstream incident with Salesforce's Pardot service, which caused some Pardot connections to fail when refreshing authentication. Salesforce has remediated their side, but affected connections need to be reconnected. We've deployed a fix on our side so that affected connections now show as expired. To restore your connection, reconnect your Salesforce Pardot account in Zapier. Some Zaps may have been delayed or held, and we're checking that they resume after reconnecting. If your Zaps are still failing after reconnecting, or you need help, please contact our support team: https://zapier.com/app/get-help