Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   30 days ago

   Zoom

   We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. Identified

   30 days ago

   Zoom

   We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.

3. Monitoring

   30 days ago

   Zoom

   The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. Resolved

   30 days ago

   Zoom

   This incident has been resolved and the affected services have been restored.