Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

Resolved

Minor impact

Started

Lasted 2h 24m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved and the affected services have been restored.

  2. Monitoring

    The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.

  3. Identified

    We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.