Resolved incident

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Zuora · Major · Started

Duration
4h 9m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Zuora

    We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

  2. Monitoring

    Zuora

    We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

  3. Resolved

    Zuora

    This incident has been resolved.