SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Resolved

Major impact

Started

Lasted 4h 9m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

  3. Investigating

    We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.