Intermittent 502 Errors on Zephr Production Sites

Resolved

Critical impact

Started

Lasted 59m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

  3. Investigating

    We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.