Resolved incident

Intermittent 502 Errors on Zephr Production Sites

Zuora · Critical · Started

Duration
59m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Zuora

    We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

  2. Monitoring

    Zuora

    All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

  3. Resolved

    Zuora

    This incident has been resolved.