Resolved incident

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Zuora · Minor · Started

Duration
5h 25m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Zuora

    Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

  2. Monitoring

    Zuora

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    Zuora

    This incident has been resolved.