Internal server error when opening Customer Accounts in the Zuora UI

Resolved

Minor impact

Started

Lasted 5h 41m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We have identified the issue and are working on the fix.

  5. Investigating

    We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants