Temporary disruption to Zephr services

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   12 months ago

   Zuora

   We are currently investigating this issue.

2. Investigating

   12 months ago

   Zuora

   We are continuing to investigate this issue.

3. Identified

   12 months ago

   Zuora

   The issue has been identified and a fix is being implemented.

4. Monitoring

   12 months ago

   Zuora

   We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

5. Monitoring

   12 months ago

   Zuora

   All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

6. Resolved

   12 months ago

   Zuora

   This incident has been resolved.