Temporary disruption to Zephr services

Resolved

Minor impact

Started

Lasted 68h 9m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

  3. Monitoring

    We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    We are continuing to investigate this issue.

  6. Investigating

    We are currently investigating this issue.