CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   almost 2 years ago

   Zuora

   We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

2. Monitoring

   almost 2 years ago

   Zuora

   Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.

3. Monitoring

   almost 2 years ago

   Zuora

   We are continuing to monitor for any further issues.

4. Resolved

   almost 2 years ago

   Zuora

   This incident has been resolved.