CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants
Resolved
Minor impact
Updates
Resolved
This incident has been resolved.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.
Identified
We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.