Resolved incident

Degraded New Account Signup and Account Provisioning

AssemblyAI · Minor · Started

Duration
1h 14m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    AssemblyAI

    Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

  2. Monitoring

    AssemblyAI

    Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

  3. Investigating

    AssemblyAI

    We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.