Billing Balance & Notification Delays

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   6 months ago

   AssemblyAI

   This incident has been resolved.

2. Monitoring

   6 months ago

   AssemblyAI

   A fix has been implemented and we are monitoring the results.

3. Identified

   6 months ago

   AssemblyAI

   The issue has been identified and a fix is being implemented.

4. Investigating

   6 months ago

   AssemblyAI

   We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected: - Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.