Resolved incident

Higher latency when using the EU endpoint

AssemblyAI · Minor · Started

Duration
2h 8m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We have continued to see good performance, and traffic is once again working normally so we are marking this issue as resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    AssemblyAI

    We have continued to see good performance, and traffic is once again working normally so we are marking this issue as resolved.

  2. Monitoring

    AssemblyAI

    We are seeing significant signs of recovery and processing of queued transcripts. Our team will continue to monitor the situation.

  3. Identified

    AssemblyAI

    The team has identified the issue and it is caused by an AWS Operational Issue on their Amazon Elastic Compute Cloud (Ireland). Our team is in touch with AWS and monitoring the situation: https://health.aws.amazon.com/health/status

  4. Investigating

    AssemblyAI

    This issue is also affecting the EU DELETE endpoint. Some DELETE requests for transcriptions are resulting in an error.

  5. Investigating

    AssemblyAI

    Our team is actively investigating an issue that is causing increased latency for transcriptions using the EU endpoint for pre-recorded transcriptions. Customers may experience transcripts being queued. This is not affecting streaming usage on the EU endpoint.