EU endpoint session failures on Universal 3.5 Pro Realtime

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   AssemblyAI

   We're currently investigating an issue affecting users on our Universal 3.5 Pro Realtime model, where new streaming sessions could not be created on our EU endpoint. This occurred from 13:00–13:12 UTC. Affected users are seeing a 3005 close code. Users on the US endpoint are unaffected.

2. Identified

   3 months ago

   AssemblyAI

   The issue has been identified and a fix is being implemented.

3. Monitoring

   3 months ago

   AssemblyAI

   A fix has been implemented and our team is monitoring the results. Users can now create new realtime sessions successfully.

4. Monitoring

   3 months ago

   AssemblyAI

   We are continuing to monitor for any further issues.

5. Resolved

   3 months ago

   AssemblyAI

   This incident has been resolved. From 13:00–13:12 UTC, users creating new streaming sessions using the EU endpoint were receiving a 3005 close code.