Search is returning server errors for a subset of stores

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   19 days ago

   BigCommerce

   We are currently investigating this issue.

2. Identified

   19 days ago

   BigCommerce

   The issue has been identified and a fix is being implemented.

3. Monitoring

   19 days ago

   BigCommerce

   A fix has been implemented and we are monitoring the results.

4. Monitoring

   18 days ago

   BigCommerce

   Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

5. Resolved

   18 days ago

   BigCommerce

   This incident has been resolved.