Delayed email delivery to Microsoft-hosted inboxes

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   BigCommerce

   We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.

2. Monitoring

   about 2 months ago

   BigCommerce

   Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.

3. Resolved

   about 2 months ago

   BigCommerce

   This incident has been resolved.