Delayed email delivery to Microsoft-hosted inboxes

Updates

1. Resolved

   2 months ago

   This incident has been resolved.

2. Monitoring

   2 months ago

   Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.

3. Investigating

   2 months ago

   We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.