Resolved incident

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

BigCommerce · None · Started

Duration
5h 55m
Severity
None
Status
Resolved

Summary

None · Resolved

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

  2. Identified

    BigCommerce

    Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

  3. Identified

    BigCommerce

    Commerce engineers are continuing to work on a fix for this issue.

  4. Identified

    BigCommerce

    Commerce engineers have identified a fix for this issue.

  5. Resolved

    BigCommerce

    The fix for this issue has been deployed to production and PayPal vaulting is working as expected.