Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Resolved

None impact

Started

Lasted 5h 55m

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Updates

  1. Resolved

    The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

  2. Identified

    Commerce engineers have identified a fix for this issue.

  3. Identified

    Commerce engineers are continuing to work on a fix for this issue.

  4. Identified

    Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

  5. Investigating

    Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.