Issue impacting checkout on a subset of stores

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   BigCommerce

   Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

2. Investigating

   4 months ago

   BigCommerce

   We are continuing to investigate this issue.

3. Identified

   4 months ago

   BigCommerce

   Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

4. Monitoring

   4 months ago

   BigCommerce

   A fix has been implemented and we are monitoring the result.

5. Resolved

   4 months ago

   BigCommerce

   This incident has been resolved.