Card payment issues for Bank of New Zealand provider (3DS)

Resolved

Minor impact

Started

Lasted 21m

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Updates

  1. Resolved

    This issue has now been resolved.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Investigating

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.