Resolved incident

Card payment issues for Bank of New Zealand provider (3DS)

BigCommerce · Minor · Started

Duration
21m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This issue has now been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

  2. Identified

    BigCommerce

    The issue has been identified and a fix is being implemented.

  3. Resolved

    BigCommerce

    This issue has now been resolved.