Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

Resolved

Minor impact

Started

Lasted 7h 33m

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Updates

  1. Resolved

    This incident has now been resolved

  2. Monitoring

    A fix has been implemented and we are monitoring the results

  3. Identified

    The issue has been identified and a fix is being prepared

  4. Investigating

    We are continuing to investigate this issue

  5. Investigating

    Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface