Past incident

Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

BigCommerce · Minor · Started

Duration
Unavailable
Severity
Minor
Status
No longer listed as active

Summary

Minor · No longer listed as active

A fix has been implemented and we are monitoring the results

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

  2. Investigating

    BigCommerce

    We are continuing to investigate this issue

  3. Identified

    BigCommerce

    The issue has been identified and a fix is being prepared

  4. Monitoring

    BigCommerce

    A fix has been implemented and we are monitoring the results