Past incident

Search Indexing Delays Affecting a Subset of US Stores

BigCommerce · None · Started

Duration
Unavailable
Severity
None
Status
No longer listed as active

Summary

None · No longer listed as active

A fix has been implemented and we are monitoring the results.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

  2. Identified

    BigCommerce

    Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

  3. Monitoring

    BigCommerce

    A fix has been implemented and we are monitoring the results.