Past incident

Degraded search availability across the platform

BigCommerce · Minor · Started

Duration
Unavailable
Severity
Minor
Status
No longer listed as active

Summary

Minor · No longer listed as active

A fix has been implemented and we're monitoring the result.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.

  2. Monitoring

    BigCommerce

    A fix has been implemented and we're monitoring the result.