Resolved incident

Intermittent Availability Issues

BigCommerce · Minor · Started

Duration
13m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    BigCommerce

    Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

  2. Monitoring

    BigCommerce

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    BigCommerce

    Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.