Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Resolved

Minor impact

Started

Lasted 6h 6m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

  4. Investigating

    Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.