Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   BigCommerce

   Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

2. Identified

   5 months ago

   BigCommerce

   We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

3. Monitoring

   5 months ago

   BigCommerce

   A fix has been implemented and we are monitoring the results.

4. Resolved

   5 months ago

   BigCommerce

   This incident has been resolved.